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  1. SEA LIFE Brighton - Official Website
  2. Booking Help
Booking Help

Booking Help

Help with making & changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
See all 10 articles

Online Booking Help

  • Under 3s go free – how to book
  • What payment cards do you accept for an online booking?
  • I have received an error message when making a booking?
  • Why am I booking into a time slot?
  • I'm unsure if my booking has been successful - what do I do?
  • I may have two bookings, what do I do?
See all 7 articles

Tickets & Confirmations

  • I haven't received my print@home tickets?
  • What do I need to collect my tickets?
  • I have booked my tickets online, but not received an e-mail confirmation?
  • I have purchased tickets for someone else, how do they collect their tickets?
  • What if I need to collect my tickets but I do not have the card I used to purchase?

Amending a Booking

  • Can I change the date/time of my booking?
  • I would like to cancel my booking
  • I need to add/remove tickets to my order
  • What if I'm running late for my time slot?
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